Job Details
Salary:
R12,000
–
R15,000
Required Skills
Matric/Grade 12 equivalent.
4+ years of experience in an administrative role.
Own transport required.
Demonstrated experience in preparing quotations and invoices.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) for reporting and document preparation & accounting software.
Strong organizational abilities to manage scheduling, documentation and filing.
Ability to prioritize tasks effectively and meet deadlines.
Strong customer service orientation focused on client satisfaction and fostering positive experiences.
A positive, proactive attitude with the ability to remain composed under pressure.
A personal commitment to excellence and growth within a collaborative team environment.
Excellent analytical, attention-to-detail, and problem-solving skills.
Competence in eWorks or similar job management software for processing documentation.
Job Description
Responsible for scheduling HQ services, call-outs, and repairs.
Update and maintain the Daily Schedule to reflect all ongoing and upcoming services.
Serve as the primary customer liaison, ensuring timely updates on service status, repairs and quotations.
Promptly address customer enquiries to enhance satisfaction and build positive relationships.
Track and monitor all Service Level Agreements (SLAs) with customers, ensuring compliance and timely service within agreed-upon parameters.
Prepare and send quotations and sales orders for clients after service visits, ensuring accuracy and prompt follow-up.
Collaborate with the technical and sales teams to gather details for accurate and timely quotations.
Switchboard assistance.
Carry out ad hoc tasks as directed by management.
Maintain and update debtor accounts, ensuring accuracy and completeness.
Prepare and issue customer invoices and statements.
Monitor outstanding balances and proactively follow up on overdue accounts.
Reconcile debtor accounts and resolve account discrepancies.
Liaise with customers regarding account queries and payment arrangements.
Prepare weekly and monthly debtors reports for management.
Work closely with internal departments to facilitate efficient collections.
Ensure compliance with company policies and financial procedures while maintaining strict
confidentiality of all financial and customer information.
Must be available Immediately
Apply Now
Submit your application securely. Your CV will be added to the Scorpex recruitment database and linked to this vacancy.